Your privacy is important to us, and we are committed to dealing with your Personal Information responsibly, and in accordance with the Privacy Act and the Australian Privacy Principles.
1. Types of Personal Information we may collect and hold
You are not required to provide any Personal Information to us, but if we ask for Personal Information from you and you do not provide it to us we may not be able to provide you with some or all of our Products or Services. If you request our Products or Services we may collect Personal Information about you including without limitation:
a) personal details such as your name, date of birth and gender;
b) contact details such as your address, e-mail address, telephone number(s) and fax number;
c) usage details such as information about your interests in and use of Products and Services;
d) educational and vocational details such as where you studied, what year you graduated, where you work and your job title; and
e) support calls, enquiries and complaints made by you.
2. How Personal Information is collected
We collect Personal Information from a variety of sources including without limitation forms, website interactions, surveys, emails, telephone conversations and in person.
We may collect Personal Information directly from you or your authorised representative. We may also collect Personal Information about an individual from third parties who provide us with Personal Information, or a publicly available source.
You may choose not to provide your Personal Information or may just want to deal with us anonymously. If this happens, we may not be able to provide you with some or all of the Products or Services you’ve asked for.
3. How Personal Information is held
We will take reasonable steps to ensure that the Personal Information we hold about you is kept secure, accurate and up to date. Personal Information is kept in secure servers within controlled premises, and may be linked to other Personal Information about you that we already hold.
We take appropriate measures to safeguard against unauthorised uses and disclosures of Personal Information. However, in the event of any unauthorised use or disclosure of your Personal Information beyond our control, we will not have any liability to you or any other person for any consequences which arise from that unauthorised use or disclosure of your Personal Information.
To assist in preventing unauthorised use or disclosure of your Personal Information you must maintain the confidentiality of any login information and passwords applicable to your use of our Products and Services.
4. Purposes for which we collect, hold, use and disclose Personal Information
We may collect, hold, use and disclose Personal Information:
a) for the primary purpose for which it was collected;
b) for other purposes which are related to the primary purpose of collection, for example, to offer you other products that we believe may be of interest to you;
c) for other purposes with your consent; and
d) if required by or authorised under a law or a court or tribunal order, for example, in response to a court order, subpoena, or law enforcement agency’s request.
We may also combine Personal Information we receive with outside records to enhance our ability to market to you those Products and Services that may be of interest to you.
5. Access and Correction of Personal Information
You may request access to and correction of Personal Information we hold about you by contacting our Privacy Officer by e-mailing us at firstname.lastname@example.org or by writing to us at c/- Privacy Officer, Level 4, 203 Pacific Highway St Leonards, NSW 2065. We will use our best endeavours to respond to your request within a reasonable time after it is made.
6. Complaints about the way we handle Personal Information
If you have any complaints about the way we deal with your Personal Information, you may make a complaint in writing to the person identified in clause 5 above. We take complaints of this nature seriously and will use our best endeavours to respond to your complaint within a reasonable time after it is made.
7. Overseas disclosures of Personal Information
It is unlikely that we will disclose your Personal Information to any overseas recipients without your express consent.
Published: [21 November 2016]